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Get in Touch

Free Geek Vancouver
1820 Pandora Street
Vancouver, BC
Canada
V5L 1M5

If you have any questions, do not hesitate to contact us at sales@freegeekvancouver.org.




Return and Exchange Policy

  • Desktop and laptop computers come with a 90-Day limited warranty. Within 90 days from purchase, you can exchange a computer for store credit or exchange it for a similar product. 
  • All other products can be exchanged for a product of the same value or for store credit within 14 days of purchase. 
  • You must bring the original receipt to receive an exchange or store credit. 
  • We do not offer returns for cash or refunds under any circumstances. 
  • Items returned in working condition are subject to a 15% restocking fee. 
  • If you need assistance in finding the best product for you: send us an email and we will be happy to help.

Store Pickup

  • All items listed online are already tested and ready for pick up at the time of your choosing, unless it's a special request. For all special requests, please contact us via email before ordering if possible.
  • If you do not choose a pick-up time at order confirmation, a follow-up email will be sent to you to confirm a pick-up time. Please check your email junk folder.
  • All items that have still not been collected one month after the order was placed will be automatically returned to inventory. Orders for said items WILL BE CANCELLED AND REFUNDS WILL BE MADE FOR THE FULL AMOUNT MINUS A 15% RESTOCKING FEE.